If your company is on vacation or you adjust opening hours over the holidays, inform your customers early on via all channels.
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In the case of individual holiday absences, you must ensure that everything runs smoothly during your absence. We’ve put together some tips and tricks to help you manage your vacation time better.
- Inform customers, suppliers, business partners and other external bodies of your own absence at an early stage. Also state who will act as your representative.
- Set up an out-of-office message in the mail program. Make sure that the date is entered correctly.
- Make it clear in advance if a call can/should be transferred; communicate this both in an out-of-office message and by direct communication to colleagues
- Make sure all employees know who’s responsible for what when they go on vacation and allocate the tasks that need to be completed while you’re away.
- Let everyone know how you will be available outside of office hours (e.g. check your mail every third day).
- If the calendar dates are shared in the company, enter the days off in the calendar.