A whopping 86 percent of consumers buy from companies that have responded to online reviews. Dialogue decides on trust and purchase. Authentic feedback from customers offers a high potential for companies, but the influence of customer ratings is still underestimated by many companies, although they make an important contribution to the company’s reputation.
Which industries benefit most from customer reviews?
Customer ratings on the Internet initially sound particularly interesting for online trade. However, collecting customer opinions is an option for all industries without exception, regardless of whether it is an online service or a local business.
The SRF reports on the importance of reviews for customers and companies.
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How do you deal with reviews?
It is important to check the ratings on all channels such as Google my Business, Facebook, TripAdvisor and other platforms.
Respond to your customers’ reviews in a flash with a professional response.
How to efficiently manage reviews?
With the MYLS listing system, reviews of the most important platforms can be managed in one place. This has the advantage that time can be saved when managing the ratings. In addition, the MYLS listing system offers templates for finding the right response to a review.